Dizoro Store

Refund Policy

Clear and transparent refund guidelines for digital products

Important Notice

Digital products are generally non-refundable once delivered. Please read carefully before requesting a refund.

Digital Product Nature

Since we deal exclusively with digital products, standard refund policies differ from physical goods:

  • Keys cannot be "returned" once delivered
  • Instant access prevents product recall
  • Usage cannot be verified after delivery
  • Technical issues are addressed first

Refund Eligibility Criteria

Refunds are considered only under specific circumstances and require verification:

1
Technical Failure: Payment successful but key not delivered
2
Duplicate Key: Same key delivered multiple times (verified)
3
Invalid Key: Key doesn't work and confirmed by support
4
Unauthorized Payment: Payment made without account holder's consent

Support Resolution Process

Our primary approach is to resolve issues before considering refunds:

Step 1: Issue Verification
Support team investigates and verifies the issue
Step 2: Replacement Attempt
We try to provide a working replacement key first
Step 3: Refund Consideration
If replacement fails, refund request is processed

Contact for Refund Requests

To request a refund or report an issue, contact our support team with:

  • Order ID: Found in your order confirmation
  • Payment Reference: Razorpay transaction ID
  • Issue Description: Clear explanation of the problem
  • Screenshots: If applicable, attach relevant screenshots

Response Time: Refund requests are reviewed within 24-48 hours.

Contact Support for Refund Request

Average processing time: 3-7 business days for approved refunds